隱私政策
介紹
本隱私政策適用於Lulin Games(統稱為「鹿麟遊戲」或「我們」)在移動設備、平板電腦、個人電腦和其他設備上在線提供的網站和服務。訪問或使用任何網站或服務，即表示您同意本隱私政策。本隱私政策描述了鹿麟遊戲從用戶那裏收集什麽信息；如何使用和存儲這些信息；何時可以向第三方披露這些信息；用戶、父母和監護人如何控製收集到的信息的使用和披露；以及如何保護信息。在使用我們的服務或網站之前，請仔細閱讀本隱私政策。
如有未盡事宜，請參閱我們的服務條款。如果您對本隱私政策有任何疑問或投訴，請通過cs.latalem@gmail.com聯系我們
如果您是來自歐洲以外國家的用戶，您提供的個人信息可能會被轉移、存儲和處理到歐洲國家或Lulin Games設施或業務運營所在的其他國家。
您使用鹿麟遊戲的在線產品或服務，表示您同意本隱私政策。如果您不同意本隱私政策，請不要使用我們的網站或其他鹿麟遊戲的產品或服務。本隱私政策可能會不時更改，因此請定期查看以確保您知道任何更改。如果我們對本隱私政策進行了重大更改，我們將通過在我們的網站或本隱私政策中發布更改來通知您，如有必要，我們將在更改生效前為您提供有關此類更改的其他選擇。您繼續使用這些網站或鹿麟遊戲的其他產品或服務將表示您接受這些更改。
請註意，您可以自由決定是否向我們提供您的個人信息，但您的分歧在一定程度上可能會對您使用我們的服務產生不利影響。
內容
- 本隱私政策的適用範圍是什麽?
鹿麟遊戲在網絡和移動設備上發布和運營遊戲。鹿麟遊戲，包括其聯屬公司、子公司或其他控製、控製或與鹿麟遊戲共同控製的實體，在本隱私政策中將被稱為「鹿麟遊戲」或「我們」。
本隱私政策適用於您訪問和使用我們的服務和網站時，包括鹿麟遊戲擁有或控製的任何網站、遊戲、應用程序、域名。
2．我們直接從您那裏收集什麽信息？
在使用和訪問網站和服務時，您可能需要向我們提供一些個人信息。這些個人信息將用於本隱私政策中所述的目的。
如果您需要註冊一個帳戶以使用和訪問我們的網站和服務，您可能需要提供以下信息：
• 您的电子邮件地址；密碼；和帮助我们确保是您访问您的帐户或帮助我们改进服务的其他信息。
有時你可能想在網站或服務中創建一些個人功能 在這種情況下，您可能需要提供以下信息：
•個人資料照片；
• 遊戲用戶名；
• 您的性別；
• 傳記細節（如您的年齡或年齡範圍）；
• 您提供的大致位置信息；
• 各種社交網絡上的個人資料鏈接；
• 您所玩遊戲的詳細信息；和玩家ID號碼，由Lulin Games創建，用於識別您的個人資料。
如果您選擇創建個人功能，某些信息將在默認情況下在網站和服務上公開訪問，包括但不限於
• 您的玩家ID；
• 你的球員個人資料照片。
您可以到各網站和服務的隱私設置頁面了解更多信息 關於隱私設置。
3．我們從哪裏收集您的信息？
我們可以在全球範圍內收集、處理和存儲用戶的個人信息，但主要來自我們重要業務目標所在的國家和地區，包括臺灣、香港、澳門、新加坡、馬來西亞、泰國、印度尼西亞、韓國和歐洲國家和地區。
當您使用我們的服務時，取決於具體的服務場景(例如，您何時為我們的平臺和/或遊戲註冊用戶帳戶、訂閱我們的新遊戲等)。為免生疑問，我們可能只會收集閣下的電郵地址、電話/手提電話號碼、個人身分證明文件號碼(身份證及/或護照等)、您的地址、性別等。為免生疑問，我們可能只會收集閣下的電話/手提電話號碼、個人身分證明文件號碼(身份證及/或護照等)、地址、性別，在某些地方如臺灣，位於歐美國家或地區的用戶可能不需要向我們提供電話/手提電話號碼、個人身分證明文件號碼(身份證及/或護照等)或地址資料。對於所有用戶，我們可能會在您使用我們的服務時收集您的IP地址，但請放心，我們不會在未經您事先同意的情況下使用我們從您那裏收到的個人信息，或超出您同意的範圍使用您的個人信息，或將您的個人信息與其他信息結合使用。
4．我們從您那裏收集什麽類型的信息？
根據信息類別，我們可能會向您收集以下信息：
有時，如果您訪問或使用我們的網站和服務，我們將收集一些技術和自動化信息。收集的信息，例如：
√ Cookies:
我们可能出于以下目的使用Cookie：(1)保持您的登录状态或确保您的交易成功进行；(2)分析客户如何使用网站和服务、网站和服务的性能(匿名)；(3)推广我们的服务和网站。
如上所述，我們可能需要Cookie來為您提供服務。雖然關閉Cookie不能阻止您使用我們的服務，但請註意，您可能會發現您無法使用某些功能，如自動登錄和語言設置。
√ 一些自動化信息：
• IP地址；
• 您使用的计算机或移动设备的类型；
• 您的操作系統版本；
• 您的移動設備的標識，如您的MAC地址、廣告標識(IDFA)和/或國際移動設備標識(IMEI)；
• 您的瀏覽器類型；
• 您的浏览器语言；
• 引用和退出頁面以及URL；
• 平臺類型；
• 頁面或功能的點擊量;
• 域名;
• 登錄頁面;
• 瀏覽的頁面和這些頁面的順序;
• 在特定頁面上花費的時間；以及遊戲狀態以及我們網站或遊戲上的活動日期和時間
上述信息可能與您的社交網絡ID、您在第三方平臺上的ID或您在服務和網站上的ID相關聯。
當您在幫助中註冊、登錄、充值或開票時，您的IP地址可能會被我們收集，我們只會用它來進行統計分析，如確定某個渠道是否在用戶數量上作弊，或分析用戶來源。
√ 支付信息
您可能有機會在我們的網站和服務中購買虛擬貨幣或虛擬物品。為了完成購買交易，我們的第三方支付處理商可能會收集您的支付信息，包括您的郵政地址、電子郵件地址和財務信息(即卡號、密碼)。我們不會存儲您的財務信息，但我們可能會獲取一些非財務信息來完成購買，即您的姓名、帳單地址和為履行您的訂單而購買的物品(非財務信息)。如果您在第三方平臺上進行交易，非金融信息也可能被我們收集以完成購買，您需要仔細閱讀該第三方的隱私政策，因為您通過該第三方進行的支付可能受此類政策的約束。
√ 其他信息：
如果您通過移動設備訪問網站和服務，我們還可能收集以下信息：
• 您的國家以及你的位置。
通過使用我們的網站和服務，您可能會獲得與其他玩家進行交流的能力，包括：
• 參加論壇和留言板；
• 向其他玩家或遊戲板發布公開評論；
• 直接在我們的網站或他們的電子郵件賬戶上向其他玩家發送私人信息或邀請
• 與其他玩家聊天；和/或發布照片或圖畫。
為了您的安全和福祉以及我們的權益，您通過使用上述功能生成的通信和信息將由我們存儲和維護。
如果您與我們的客戶服務團隊溝通，我們也可能會記錄您的ID、您在遊戲中的活動、您與我們的交流以及您與我們分享的任何其他信息。
如果您提交您的移動電話號碼或與您的通信設備相關的其他標識，以便我們為您提供短信等服務，您提供的信息將被記錄下來。
5．我們從社交網絡運營商或任何第三方平臺收集哪些信息？
答：如果您通過社交網絡運營商或第三方訪問或使用我們的網站或服務，我們可能會根據(1)您正在訪問或使用的網站或服務；(2)社交網絡運營商和此類第三方平臺的政策和條款；(3)您的隱私設置；以及(4)您朋友的隱私設置，自動收到有關您的一些信息。
可以收集的信息示例：
• 您的名字和姓氏；
•您的頭像或其URL；
•您的社交網絡ID號或第三方平臺上的ID號；
• 好友的社交網絡ID號或第三方平臺ID號等公共數據；
• 您在該社交網絡或第三方平臺註冊時提供的登錄電子郵件；
• 您的實際位置以及您用於訪問我們的服務或網站的設備的物理位置；
• 你的性別；
• 您的生日和/或年齡範圍；
• 社交網絡或第三方平臺上的其他可公開獲取的信息；和/或。
• 您或社交網絡或第三方平臺上的ID號與鹿麟遊戲分享的任何其他信息。
您可以前往社交網絡或第三方平臺了解有關隱私設置的更多信息。
當您通過第三方帳戶使用我們的服務時，我們可能會收集您的第三方帳戶名稱和/或該第三方帳戶的頭像。至於您的好友列表和/或電子郵件地址等，與該第三方帳戶相關聯，將以您對該第三方平臺的隱私政策的決定為準。
6． 如果您不同意向我們提供某些信息，或者您不同意我們處理、傳輸和/或存儲您的個人信息，該怎麽辦？
答：請註意，在提供服務時，我們將需要您的一些個人信息來繼續我們的服務，如果不提供或延遲提供這些信息，您可能無法使用我們的部分或全部服務，或對我們服務的用戶體驗造成不利影響。例如，當您訂閱我們的新遊戲時，我們可能需要您的手機號碼來進行訂閱，否則您可能無法成功訂閱新遊戲；當您提出帳戶上訴時，由於您忘記了密碼或其他原因，您可能需要向我們提供您的個人身份參考號碼和/或手機號碼，如果您沒有提供這些信息或延遲提供這些信息，可能會延長我們處理您的帳戶上訴的時間。要了解我們需要您的信息的更多情況，我們強烈建議您仔細而全面地閱讀本隱私政策。
7．我們是否與第三方平臺共享從您那裏收集的信息？
答：不，在大多數情況下，我們不會向第三方提供您的個人信息。但如果有的話，我們會在提供之前征得您的同意，我們將簽訂單獨的協議或包括保密條款，以確保您的個人信息的機密性。
我們可能會收集不識別任何單一用戶身份的聚合匿名信息，並將其披露給第三方，用於分析、營銷廣告或其他商業目的。
在下列情況下，我們也可能向第三方披露您的信息：
• 如果你表示同意；
• 如果你在我們的網站或服務中與玩家互動，你的ID、遊戲活動描述、你的帖子、你的通訊和你的照片可能會被泄露給這些玩家；
• 如果我們從事任何廣告或促銷活動，我們可能會披露性能信息、聚合信息(不識別個人用戶)、某些技術信息或有關您使用和訪問網站和服務的其他信息。可以在廣告或促銷中使用諸如cookie和信標之類的跟蹤技術。
• 如果訴訟、調查或訴訟需要根據適用的法律或法規披露您的信息。
• 如果我們認為，根據我們的單獨判斷，第三方、公眾或我們的任何權利受到威脅，或有可能違反任何法律、法規。
對於我們的網站和服務的運營，我們可能需要聘請第三方提供托管、付款、分析、電子郵件或其他服務，以幫助我們改進和提供我們的網站和服務，因此我們可能會向該等承包商披露您的信息。我們將在合同上約束承包商對您的信息保密，並僅代表我們使用這些信息。
8．我們如何以及出於什麽目的使用您的個人信息？
答：事實上，我們只會收集您的個人信息，以提供我們的服務，並改善我們的服務質量，以獲得更好的用戶體驗，例如，我們可能會在促銷活動中使用您的電話/手機號碼(發送推送通知、發送禮物等)。在大多數情況下，我們不會分享從您那裏收集的您的個人信息。但是，如果我們需要將您的個人信息共享給超出您同意範圍的其他第三方，我們將獲得您的事先批準。
我們存儲和收集您的信息的目標是通過以下方式為玩家提供更好的遊戲體驗：
• 運營、改進和優化我們的服務、網站和玩家的體驗；
• 創建您的遊戲帳戶，並允許您玩我們的遊戲；
• 識別和建議與其他玩家的聯系，並為您個性化我們的服務；
• 讓玩家能夠相互交流；
• 提供技術支持並回應球員的詢問；
• 幫助防止欺詐或潛在的非法活動，並執行我們的服務條款；
• 管理和提供情景和行為廣告；
• 通知玩家遊戲中的更新、新產品或促銷優惠；
• 管理由我們或我們的業務合作夥伴贊助或管理的獎勵、調查、抽獎、比賽或其他促銷活動或活動；
• 履行我們的法律義務，解決我們可能與您或其他參與者發生的任何糾紛，並執行我們與第三方的協議；以及。
• 開展研究。
我們可能會將促銷信息發送到您提供給我們的電子郵件地址。如果您留下了您的手機號碼或您的通訊設備的識別碼，我們可能會向該手機或其他通訊設備發送一些促銷信息。
9. 我們是否將您的個人信息用於分析目的？
答：我們只會在提高服務質量的目的下使用您的個人信息，我們主要對您的個人信息(不包括您的個人敏感信息)進行內部和分析分析，包括統計分析和主題活動分析。
10. 推送通知是可選的嗎？
答：在提供我們的服務時，特別是當我們在特定時期推廣我們的遊戲時，我們可能會通過您提供給我們的手機號碼向您的手機發送推送通知，或者通過平臺消息發送給您。您可以通過每個通知內容中的說明拒絕接收此類移動通知，也可以通過我們平臺中的設置拒絕接收我們的平臺消息。但請註意，我們可能會通知您我們遊戲的服務器維護時間，拒絕接收平臺消息可能會影響您的遊戲體驗和時間安排。
11. 我們如何為您提供用戶支持服務？
答：在某些情況下，我們可能會發送電子郵件，或回復您在平臺上開具的幫助票，以支持您的服務；只有在某些地區/國家/地區，我們可能會通過平臺消息或電話/手機與您聯系。請放心，您為我們的支持提供的所有信息，例如通過幫助票證系統(您可以報告錯誤或反饋您的建議)提供的信息，將僅在解決您的問題和提高我們的服務質量的範圍內使用。
12.我們存儲哪些個人信息？
答：您在用戶配置文件和您的帳戶上訴中向我們提供的信息將被存儲。
13. 我們是否使用第三方來處理您的個人信息？
答：不需要，在大多數情況下，我們不需要第三方來處理個人信息。但如果有，我們會在處理前征得您的同意，並與該第三方處理器簽訂數據處理協議，以確保您的個人信息安全。
14. 您如何控製您向我們的平臺公開披露的內容？
答：請註意，我們可能會在我們的服務中提供BBS、聊天室和/或遊戲中聊天系統，這些都是公共場所，所有用戶都可以訪問您披露的所有內容，這可能會帶來一定程度的風險。因此，為了避免任何危險的活動，我們在此分別提醒您，當您決定披露個人信息，特別是在公共場所披露個人不敏感信息時，可能要三思而後行。作為服務提供商，我們在此通知您，是否向公眾披露您的個人信息是可選的，您可以通過聯系cs.latalem@gmail.com刪除您披露的內容。
15..如果您對本隱私政策有任何疑問或疑慮，請與我們聯系？
答：您可以通過cs.latalem@gmail.com聯系我們，我們將在成功收到您的電子郵件後三十(30)天內回復您。
- 我們采取了哪些安全措施和計劃來確保您的信息和數據的保護？
答：為了更好地保護您的個人信息和數據，我們在內部和外部采取了一系列措施，如：
1) 存儲時的用戶密碼加密處理；
2) 內部數據的訪問控製；
3) 通過內聯網專線傳輸數據；
4) 堡壘機製；
5) 在用戶事先同意的情況下與第三方合作時的數據處理協議。
17. 我們如何管理和更新您的信息？
答：要管理和更新我們從社交網絡運營商或任何第三方收集的信息，請參考該社交網絡運營商或第三方的設置頁面。
要管理和更新您直接發送給我們的信息，請訪問網站或服務中的設置頁面。
如果您想管理或更新Lulin Games關於您的信息或有其他問題，請發送電子郵件給我們：cs.latalem@gmail.com。我們將在30天內答復您的請求。
如果您想阻止我們主動使用您的信息，請發送郵件至cs.latalem@gmail.com。我們將在30天內答復您的請求。
如果您想要阻止我們使用您的動態位置數據，您可以轉到您的移動或通信設備上的相關應用程序的設置。
如果您想停止接收促銷電子郵件、任何短信或推送信息，請發送電子郵件至cs.latalem@gmail.com。請註意，您的請求可能需要長達3個工作日才能在我們的系統中處理，在此期間您可以繼續收到電子郵件。
如果您想要阻止我們使用您的Cookie，您可以轉到瀏覽器的設置頁面或Flash Player的設置頁面。請註意，如果您阻止我們使用Cookie，您將無法享受網站或服務的某些功能。
18. 我們跟蹤信號嗎？
答：由於對於如何應對不跟蹤信號(Do Not Tracing Signals，簡稱DNS)沒有共識，我們現在不回應(Do Not Tracing Signals)。
19.我們對第三方鏈接有什麽建議？
答：網站或服務中可能包含第三方鏈接。此類鏈接和鏈接內容的使用將受此類第三方的隱私政策管轄。因此，如果您有任何問題，您需要咨詢這樣的第三方。
- 我們對兒童的政策是什麽？
答：鹿麟遊戲不提供兒童購買的產品，我們也不會故意收集兒童的個人信息。如果您未滿13歲，您必須得到家長或監護人的許可，才能使用和訪問鹿麟運動會的網站和服務。
鹿麟遊戲尊重家長和兒童的隱私，致力於遵守《兒童網絡隱私保護法》。如果家長認為他或她的孩子已經向鹿麟遊戲提交了個人信息，他或她可以通過電子郵件cs.latalem@gmail.com與我們聯系。在得知該信息涉及13歲以下兒童時，我們將及時刪除該信息。我們認識到保護兒童隱私的重要性，並鼓勵家長定期檢查和監控孩子使用網絡活動的情況。
21. 我们会把你的信息保存多久？
答：我们将保留您的信息，只要是合理和必要的，以供我们的业务运作。
- 如何註意到我們隱私政策的變化？
答：如果您對我們的隱私政策和/或做法有任何疑問、意見或顧慮，請發送電子郵件至cs.latalem@gmail.com。
- 您如何與我們聯系？
答：如果您對我們的隱私政策和/或做法有任何疑問、意見或顧慮，請發送電子郵件至cs.latalem@gmail.com。
22. 補充條款
該隱私政策適用於HK PuLei Network Technology Limited旗下的所有網站和遊戲產品。
Privacy Policy
Introduction
This Privacy Policy governs the Websites and Services made available online by Lulin Games (collectively "Lulin Games" or "We") for use on mobile devices, tablets, personal computers and other devices. By accessing or using any of the Websites or Services, you are consenting to this Privacy Policy. This Privacy Policy describes what information Lulin Games collects from users; how such information is used and stored; when such information may be disclosed to third parties; how users, parents, and guardians can control the use and disclosure of collected information; and how information is protected. PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE YOU USE OUR SERVICES OR WEBSITES.
For matters not covered herein, you may refer to our Terms of Service. If you have any questions or complaints regarding this Privacy Policy, please contact us at cs.latalem@gmail.com.
Please kindly be noted that this Privacy Policy does not apply to such online activities outside Lulin Games’ websites and games, and meanwhile we cannot control the activities on other websites. Also, we highly recommend that you read the privacy policy of any third party website you may be directed to before providing any personally identifiable information.
If you are a user from outside the European countries, the personal information you provide may be transferred to, stored, and processed within the European countries or other countries where Lulin Games maintains facilities or business operations.
Your using of Lulin Games’ online products or services, indicates that you assent to this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our websites or other Lulin Games’ products or services. This Privacy Policy may change from time to time, so please check back periodically to ensure that you are aware of any changes. If we make a material change to this Privacy Policy, we will notify you by posting the change on our websites or in this Privacy Policy and, if necessary, give you additional choices regarding such change prior to the change becoming effective. Your continued use of the websites or other Lulin Games’ products or services will signify your acceptance of these changes.
Please kindly be noted that you are free to decide whether to provide your personal information to us or not, but disagreement on your side, to some degree, may adversely affect your user experience of our service.
Content
- What is the Scope of this Privacy Policy?
Lulin Games publishes and operates games both on web and mobile devices. Lulin Games, including its affiliates, subsidiaries or other entities that control, are controlled by or are under common control with Lulin Games will be referred to as "Lulin Games", "we", "our" or "us" in this Privacy Policy.
This Privacy Policy shall apply when you access and use our Services and Websites, including any websites, games, applications, domains owned or controlled by Lulin Games.
2．What information do we collect directly from you?
A: While using and accessing the Websites and Services, you may be required to provide some of your personal information to us. The personal information will be used for the purpose as described in this Privacy Policy.
If you are required to register an Account for the use and access of our Websites and Services, you may be required to provide information like:
• your e-mail address;
• a password; and
• other information that helps us make sure it’s you accessing your account or helps us improve our services.
Sometimes you may want to create some personal features in the Websites or Services, in this situation, you may need to provide information like:
• a profile photo;
• game user name(s);
• your gender;
• biographic details (like your age or age range);
• approximate location information that you provide;
• links to your profiles on various social network;
• details about the games you play; and
• a player ID number that is created by Lulin Games and used to identify your profile.
Some of the information will be publicly accessible in default on the Websites and Services if you choose to create the personal features, including without limitation:
• Your player ID; and,
• Your player profile photo.
You can go to the privacy setting page of each Websites and Services for more information on the privacy settings.
3．Where do we collect information from you?
A: We may collect, process and store users’ personal information globally, but mainly from countries and regions where our important business target places fall in, including Taiwan, Hong Kong, Macau, Singapore, Malaysia, Thailand, Indonesia, the Republic of Korea, and European countries and regions.
When you use our service, depends on what the specific service scenario (such as when you register the user account for our platforms and/games, to subscribe our new games, etc.) is, we may require your email address, telephone/mobile phone number, reference number of your personal identity (ID and/or passport, etc.), your address, gender, etc. In avoidance of doubts, we may only collect your phone/mobile number, reference number of your personal identity (ID and/or passport, etc.), address, gender in some places such as Taiwan, users who locates in European and American countries or regions may not need to provide phone/mobile number, reference number of your personal identity (ID and/or passport, etc.), or address information to us. For all users we may collect your IP address while you are using our service, but please be assured that we will not use your personal information that we received from you without your prior consent or beyond the scope that you consent to, or to utilize your personal information in combination with other information.
4．What type of information do we collect from you?
A: According to information categories, we may collect the following information from you:
Sometimes we will collect some technical and automated information if you access or use our Websites and Services. Information collected, for example:
√ Cookies:
We may use cookies for the purpose including (1) keeping you in the log-in session or ensuring your transactions proceed successfully; (2) analyzing how customers use the Websites and Services, the performance of the Websites and Services (on an anonymous basis); (3) promoting our Services and Websites.
As the above mentioned, we may need cookies to provide our service to you. Though closing cookies cannot prevent you from utilizing our service, but please kindly be noted that you may found that you cannot use certain functions, such as automatic login and language settings.
√ Some automated information:
• IP addresses;
• the type of computer or mobile device you are using;
• your operating system version;
• your mobile device’s identifiers, like your MAC Address, Identifier For Advertising (IDFA), and/or International Mobile Equipment Identity (IMEI);
• your browser types;
• your browser language;
• referring and exit pages, and URLs;
• platform type;
• the number of clicks on a page or feature;
• domain names;
• landing pages;
• pages viewed and the order of those pages;
• the amount of time spent on particular pages; and
• game state and the date and time of activity on our websites or games.
The above information may be associated with your social network ID, your ID on third party platform or your ID in the Services and Websites.
When you register, login, top-up or open a ticket in HELP, your IP address may be collected by us, and we will only use it for statistical analysis, such as to determine whether certain channel is cheating in user numbers, or to analyze the source of users.
√ Payment Information
You may be provided the opportunity to purchase Virtual Currency or Virtual Items in our Websites and Services. To complete purchase transactions, our third-party payment processors may collect payment information from you, including your postal address, e-mail address and financial information (i.e. card number, passwords). We will not store your financial information, but we may get some non-financial information to complete the purchase, i.e. your name, billing address and the items purchased in order to fulfill your order (Non-financial Information). If you conduct the transaction on a third party platform, the Non-financial Information may also be collected by us to complete the purchase, you need to read the privacy policy of such third party carefully because your payment through such third party may be governed by such policies.
√ Other information:
If you access the Websites and Services via a mobile device, we may also collect information like:
• Your country;and,
• Your location.
By using our Websites and Services, you may be provided ability to communicate with other players, including:
• participating in forums and message boards;
• posting public comments to other players or game boards;
• sending private messages or invitations to other players, either directly on our websites or to their e-mail accounts;
• chatting with other players; and/or
• posting photos or drawings.
The communication and information you generated by using the above functions will be stored and maintained by us for the safety and well-being of you and the rights and interests of us.
If you communicate with our customer services team, we may also record information including your ID, your in-game activities, your communication with us and anything else that you share with us.
If you submit your mobile telephone number or other identifier associated with your communication devices for us to provide you services like text messages, the information you provided will be recorded.
5．What Information do we collect from social network operators or any third party platform?
A: If you access or use our Websites or Services via social network operators or a third party, we may receive some information about you automatically depending on (1) the Websites or Services you are accessing or using; (2) the policy and terms of the social network operators and such third party platform; (3) your privacy settings; and (4) your friend’s privacy settings.
Examples of information that may be collected:
• your first and last name;
• your profile picture or its URL;
• your social network ID number or the ID number on the third party platform;
• the social network ID numbers or the ID number on the third party platform and other public data for your friends;
• the login e-mail you provided to that social network or the third party platform when you registered with it;
• your physical location and that of the devices you use to access our Services or Websites;
• your gender;
• your birthday and/or age range;
• other publicly-available information on the social network or the third party platform; and/or
• any other information that you or the social networks or the ID number on the third party platform shared with Lulin Games.
You can go to the social network or the third party platforms for more information on the privacy settings.
When you use our services via third party accounts, we may collect you third party account name and/or head portrait of such third party account. As for your friends list and/or email address etc., which are linked with such third party account, will subject to your decision to privacy policy of such third party platform.
6． What if you are not agree to provide certain information to us, or you do not consent to our processing, transmitting and/or storing of your personal information?
A: Please kindly be noted that, in provision of service, we will need some of your personal information to proceed our service, and absence or delay in providing such information may prevent you from using part or all of our service, or adversely affects the user experience of our service. For example, when you subscribe our new games, we may need your mobile phone number to make such subscription, otherwise you might not subscribe the new game successfully; and you may need to provide your personal identity reference number and/or mobile phone number to us when you file an account appeal due to that you have forgot your password or other reasons, absence or delay in provision of such information may prolong our handling time of your account appeal. To learn more scenarios where we will require your information, we strongly recommend that you read this Privacy Policy carefully and comprehensively.
7．Do we share your information we collected from you with third parties platforms?
A: No, in most cases we do not provide your personal information to third parties. But if there is, we will obtain your consent prior to the provision, and we will enter into a separate agreement or include the confidential clause to make sure the confidentiality of your personal information.
We may collect and disclose to third parties aggregated, anonymized information that does not identify any single user for analysis, marketing advertising or other commercial purposes.
We may also disclose your information to a third party under the following circumstances:
• If you provide your consent;
• If you interact with players in our Websites or Services, your ID, a description of your game activity, your posts, your communication and your photo may be disclosed to those players;
• In case we engage in any advertisement or promotion, we may disclose information such as performance information, aggregated information (which does not identify individual users), certain technical information, or other information regarding your use and access of the Websites and Services. Tracking technologies such as cookies and beacons may be used in the advertisement or promotion.
• In the event that a proceeding, investigation, or litigation requires disclosure of your information under applicable laws or regulations.
• In case we believe, at our sole discretion, there is a threat to any rights of a third party, the public or us or the possibility of breach of any laws, regulations.
For the operation of our Websites and Services, we may need to engage third parties to provide hosting, payment, analysis, email or other services, to help us improve and provide our Websites and Services, therefore we may disclose your information with such contractors. We will contractually bind the contractors to keep your information confidential and to use the information solely on our behalf.
8．How and in what purpose do we use your personal information?
A: In fact, we will only collect your personal information for provision of our service and to improve our service quality for better user experience, for example, we may use your phone/mobile phone number in promoting activities (to send push notifications, to send gifts, etc.). In most cases, we will not share your personal information we collected from you. But your prior approval will be obtained if we need to share your personal information to other third parties beyond the scope that you have consented to.
Our objective in storing and collecting your information is to provide players with a better gaming experience to the players by allowing us:
• to operate, improve and optimize our Services, Websites and our players’ experiences;
• to create your game accounts and allow you to play our games;
• to identify and suggest connections with other players and personalize our Services to you;
• to enable players to communicate with each other;
• to provide technical support and respond to player inquiries;
• to help prevent fraud or potentially illegal activities, and enforcing our Terms of Services;
• to manage and deliver contextual and behavioral advertising;
• to notify players of in-game updates, new products or promotional offers;
• to administer rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by us or our business partners;
• to comply with our legal obligations, resolve any disputes we may have with you or other players, and to enforce our agreements with third parties; and
• to conduct research.
We may send you promotional information to the email address you provided us. If you have left your mobile numbers or identifiers of your communication device, we may send some promotional information to the mobile phone or other communication device.
9. Do we use your personal information for analytical purposes?
A: We will only use your personal information within the purpose of improving our service quality, and we mainly conduct internal and analytical analysis with your personal information (excluding your personal sensitive information) , including statistical analysis and thematic activities analysis.
10. Are the push notifications optional?
A: In provision of our service, especially when we promoting our games during certain period, we may send push notifications to your mobile via the mobile number you have provided to us, or through the platform messages to you. You may refuse to receive such mobile notifications through the instructions in each notification content, and you may refuse to receive the platform message from us via settings in our platform. But please kindly be noted that we may inform you of the sever maintenance time of our games, refusing to receive the platform messages may affect your game experience and time arrangement.
11. How do we provide user support service to you?
A: In some cases, we may send emails, or to respond to the HELP TICKET you have opened in platform to support you in our service; and only in some regions/countries we may approach you by platform messages or phone/mobile phone. Please be assured that all the information you provide to us for our support, such as through the HELP TICKET system (where you can report bugs or feedback your suggestions), will only be utilized within the scope of addressing your problems and improving our service quality.
12. What personal information do we store?
A: The information you provide to us in the user profile and in your account appeals will be stored.
13. Do we use third parties to process your personal information?
A: No, in most cases we do not need third parties to process personal information. But if there is, we will obtain your consent prior to the processing and enter into a Data Processing Agreement with such third party processor so as to ensure the safety of your personal information.
14. How can you control the content you have disclosed to our platforms publicly?
A: Please kindly noted that we may offer BBS, chat rooms and/or in-game chat system in our service, and those are public place that all your disclosed content will be accessible by all users, which may entail risks to some extent. So, in avoidance of any risky activities, we hereby respectively remind you that you might want to think twice when you decided to disclose personal information, especially the personal insensitive information in the public place. As the service provider, we hereby inform you that it is optional to disclose your personal information to the public or not, and you can delete your disclosed content by contacting cs.latalem@gmail.com.
15. How to reach us if you have any questions or concerns regarding this Privacy Policy?
A: You can reach us by cs.latalem@gmail.com and we will respond to you within thirty (30) days after successfully receipt of your email.
- What safety measures and schemes have we adopted to assure your information and data protection?
A: To better protect your personal information and data, we have adopted a series of measures internally and externally, such as the following:
1) user password encryption processing when storage;
2) access control of internal data;
3) data is transmitted through the Intranet special line;
4) fortress mechanism;
5) data processing agreement when cooperated with third parties with users’ prior consent.
17. How do we manage and update your information?
A: To manage and update information we collect from a social network operator or any third party, please refer to the setting page of such social network operator or third party.
To manage and update information you send directly to us, visit the setting pages in the Websites or Services.
If you want to manage or update the information Lulin Games has about you or have additional questions, e-mail us at cs.latalem@gmail.com. We will respond to your request within thirty days.
If you want to stop us from actively using your information, please send a mail to cs.latalem@gmail.com. We will respond to your request within thirty days.
If you want to stop us from using your dynamic location data, you can go to the settings on your mobile or communication device for the relevant application.
If you want to stop receiving promotional emails, any SMS or pushed information, please e-mail us at cs.latalem@gmail.com. Please note your request may take up to 3 work days to be processed in our system during which time you may continue to receive emails.
If you want to stop us from using your cookies, you can go to the setting pages of the browser or go to the setting page of flash player. Please note if you stop us from using cookies, you will not be able to enjoy some of the features on the Websites or Services.
18. Do we track signals?
A: Since there is no consensus on how to respond to do not tracking signals (DNS), we do not respond to (DNS) now.
19. What are our suggestions regarding third party links?
A: There may be third party links contained in the Websites or Services. The use of such links and the content linked will be governed by the privacy policy of such third parties. Thus if you have any questions, you need to consult with such third parties.
- What are our policies for children?
A: Lulin Games does not offer products for purchase by children, and we do not knowingly collect personal information from children. If you are under 13, you may use and access Lulin Games Websites and Services only with the permission of a parent or guardian.
Lulin Games respects the privacy of parents and children and is committed to complying with the Children's Online Privacy Protection Act. If a parent believes that his or her child has submitted personal information to Lulin Games, he or she can contact us via email at cs.latalem@gmail.com. We will promptly delete the information upon learning that it relates to a child under the age of 13. We recognize the importance of safeguarding the privacy of children and encourage parents to check and monitor their children's use of online activities regularly.
21. How long do we keep your information?
A: We will keep your information as long as reasonable and necessary for the operation of our business.
- How to notice the change of our Privacy Policy?
A: We may from time to time make changes to our Privacy Policy, we will tell you and other players by placing a notice on https://www.lulingame.com/ or by sending you a notice to the e-mail address we have on file for you prior to the change becoming effective. We may supplement this process by placing notices on game blogs, social network pages, and/or forums and on other Websites.
- How can you contact us?
A:If you have any questions, comments or concerns regarding our Privacy Policy and/or practices, please send an e-mail to cs.latalem@gmail.com.
- 22. Supplementary Terms
This privacy policy applies to all websites and game products of HK PuLei Network Technology Limited.
